FULL REPORT: Digital Workplace Maturity Model
Traditional intranets are evolving to include the entire online working environment: intranet, email, messaging, video, collaboration and applications. In our view, this notion of the digital workplace most accurately reflects an employee’s experience of work, at a time when tools are often shared between intranet, web and desktop, and the ties between the physical office and the place where work actually happens are steadily dissolving.
This report introduces the DWF Digital Workplace Maturity Model (DWMM), which defines the levels of maturity along each of four different dimensions, and sets out some typical ‘capability patterns’. Drawing on DWF’s extensive experience of evaluating intranets and portals, this is a tool to help those responsible for managing the online working environment to understand where they are now in terms of the overall user experience and think strategically about future directions. By using the model, these teams will also gain insights into their organization’s current strengths and weaknesses, with the focus on the entire “digital workplace” rather than specific elements within it.
Published
December 2011
Cost
This report is available as a free download. Please refer to the DWF Research Terms & Conditions of Usage before download.
Need help?
For general inquiries: nancy.goebel@ibforum.com or telephone + 44 (0) 20 7435 6606.
About DWF research
The Digital Workplace Forum (DWF) carries out research into best practice in the Digital Workplace. Covering the hottest topics in the area, the studies we undertake are rooted in practical examples from DWF partner organizations as well as other leading digital enterprises. The results of this in-depth research act as a basis for decision-making, a source of ideas, and the basis for rich interactions between participants at DWF Meet-Ups and DWF Virtuals. Generally, partner organizations are given exclusive access to our findings, although we occasionally make reports available to outside organizations.
